Can't login with Office 365 account - 500 error

Charles Morris
Charles Morris EN Free Trial Posts: 1 New Here

Hi, I have some mind maps on another account subscription that load if I go directly to them, but if I try to access my account profile, it asks me to "Log in with Microsoft" and if I provide the account that I used to sign up, it returns the 500 error below. Happens in multiple browsers. I'm worried that I will eventually lose access to my maps.

I saw the support article about 500 errors but am not trying to change my email address.


  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business, DE Advocate Posts: 735 Community Admin

    Hi @Charles Schramm ,

    I am sorry that you are experiencing this issue. You could also try the following to see if anything changes:

    • Clear the cache and cookies in your browser.
    • Use a different browser.
    • Open your account in incognito/private mode.

    Alternatively, is it possible that you signed up with two different email addresses?