Anyone have any idea how can I contact mindmeister team?

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Marcela Bagnara
Marcela Bagnara EN Basic Posts: 2 Beginner

I was billed twice and I'm not being able to get in touch with support by the form which "does not accept the format of my email"

Answers

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, DE Business, DE Advocate Posts: 637 Community Admin
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    HI @Marcela Bagnara ,

    have you tried using the same email address that your account is connected to? I think that's important, so that they can identify you as a paying customer and can help with billing issues.

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, DE Business, DE Advocate Posts: 637 Community Admin
    edited February 19
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    Hi @Marcela Bagnara,

    you can find more information how to contact the MindMeister Support Team here in the Help Center. Unfortunately there is no email that is available to contact the support, but you can also try to log in into your app, and then try contacting the support from within the app. More information is described in the Help Center.