[Bug fixed] Lost projects on the app only

Angie Pfahl

Has anyone noticed lost projects on the App but they still appear on the desktop version?

Terry Bennett

I am having the same issue. Projects have just disappeared.

Cornelia Patscheider_is_Out-of-office

Hi @Angie Pfahl and @Terry Bennett ,

I am sorry to here that you are experiencing troubles. There seems to be a bug at the moment. I forwarded your cases to the Meister Support team who will get in touch with you via email.

In the meantime, I would recommend following these instructions for troubleshooting to see if a manual synch solves this issue.

Clive clive finrealmanagement

me too, please solve 🙏🏻

Cornelia Patscheider_is_Out-of-office

Hi @Clive clive finrealmanagement ,

I am sorry to hear that you have experienced something similar. Have you tried the manual synch solution that I recommended above yet? This helps in some cases, definitely worth trying.

Our developers have confirmed that there is a bug and are currently looking into what causes this.

If I have any more updates or news to share, I will let you know.

Clive clive finrealmanagement

Yeap, I tried, but still can’t, hopefully it can be settle by tomorrow. It’s urgent for me

Angie Pfahl

Thank you for confirming the bug, yes please expedite this as fast as possible, it's not only affecting the apps, now it affecting the desktop version as well….

Cornelia Patscheider_is_Out-of-office

Hi everyone,

I wanted to give an update, that the developers at Meister have looked at this issue closely today and are currently working on a fix. We hope to have it available soon.

Cornelia Patscheider_is_Out-of-office

Hi everyone,

I wanted to give an update, that the team at Meister has looked at the issue and created a fix for the bug. The fix will be released very soon. I will update this thread when I have further details to share.

Cornelia Patscheider_is_Out-of-office

Hi everyone,

thanks for your patience so far! I just heard that the solution will be rolled out today or tomorrow, so the wait is soon over, and the fix will be in place soon.

Cornelia Patscheider_is_Out-of-office

Hi dear Community,

good news, the team fixed this bug!!

If you still encounter an issue where you cannot see a project, please let us know, and describe the issue in as much detail as possible for future problem solving sake. Thank you!