How do I prevent my attachments from disappearing?

Mark Proulx

When I attach a file to a task, the process goes as advertised. When I open the attachment (in this case, a .pdf file), it displays in a pop-up window as shown here:

2024-03-05_17-04-28.png

I then click on the "X" in the upper right corner to close the attachment. When I do, I return to the mind map as expected. When I click on the attachment to open it again, the display window appears, but the attachment does not:

2024-03-05_17-06-18.png

Can someone enlighten me as to why this happens?

Miša Hennin

Hi Mark,

Are you using safari browser? If so, this is a known bug.

Please try another browser and see if it works.

Best,

Miša Hennin

Hi Mark,

This seems like it could be a bug. If refreshing, logging out and back in, deleting cookies + cache doesn't solve the problem, please report the bug to Meister support.

Best,

Mark Proulx

How does one contact Meister support? I can't find a link anywhere.

Mark Proulx

Ouch! I hadn’t thought of that. I will give this a try. Thank you!

Mark Proulx

Indeed, this solved the problem. Thank you.