How do I prevent my attachments from disappearing?

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Mark Proulx
Mark Proulx EN Basic Posts: 7 Beginner

When I attach a file to a task, the process goes as advertised. When I open the attachment (in this case, a .pdf file), it displays in a pop-up window as shown here:

I then click on the "X" in the upper right corner to close the attachment. When I do, I return to the mind map as expected. When I click on the attachment to open it again, the display window appears, but the attachment does not:

Can someone enlighten me as to why this happens?

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Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,368 Community Admin
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    Hi Mark,

    Are you using safari browser? If so, this is a known bug.

    Please try another browser and see if it works.

    Best,

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,368 Community Admin
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    Hi Mark,

    This seems like it could be a bug. If refreshing, logging out and back in, deleting cookies + cache doesn't solve the problem, please report the bug to Meister support.

    Best,

  • Mark Proulx
    Mark Proulx EN Basic Posts: 7 Beginner
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    How does one contact Meister support? I can't find a link anywhere.

  • Mark Proulx
    Mark Proulx EN Basic Posts: 7 Beginner
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    Ouch! I hadn’t thought of that. I will give this a try. Thank you!

  • Mark Proulx
    Mark Proulx EN Basic Posts: 7 Beginner
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    Indeed, this solved the problem. Thank you.