[RESOLVED] Error when trying to restore previous versions

Raíssa Fernandes

A very important part of my mind map disappeared and I'm trying to search previous versions for it, after duplicating the map.
However, every time I go down to older versions, it gives an error that refreshes the page and prevents me from continuing.
Do you know how I can resolve this?
Thank you very much!

A very important part of my mind map disappeared and I'm trying to search previous versions for it, after duplicating the map.

However, every time I go down to older versions, it gives an error that refreshes the page and prevents me from continuing.

Do you know how I can resolve this?

Thank you very much

Miša Hennin

Hi!

Is it possible that there are no previous versions as you duplicated the map and are not searching the previous versions of the original?

Best,

Raíssa Fernandes

Hi!

Thanks for the answer!

No… I just duplicated it so as not to lose the information, but I'm looking in the original mind map.

However, it always gives an error when I load older versions...

Miša Hennin

Hey!

Thanks for the info. I spoke with the devs and found out this is a current bug we have.

Please can you tell me the name of the problematic map and which version you are trying to restore.

Best,

Raíssa Fernandes

Thank you for the feedback!

The name of the problematic map is: Cognição social e personalidade (tentar resgatar versão).

And I really need to restore the version of february, 10th.

Thanks!

Miša Hennin

@Raíssa Fernandes

Great, thanks so much for the info. Could you please give support access to your account so we can investigate?

Best,

Raíssa Fernandes

Hi, @Miša Hennin !

Of course.

I just did it.

Thanks!

Miša Hennin

Hey! The devs just told me they've successfully restored the version you wanted. Please can you confirm this?

Best,

Raíssa Fernandes

Raíssa Fernandes

Hi, @Miša Hennin :) Sorry it took so long to get back!

It worked, I was able to find the content I needed.

Thank you very much!