[RESOLVED] Error when trying to restore previous versions

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Raíssa Fernandes
Raíssa Fernandes EN Basic Posts: 4 Beginner
edited April 9 in Ask the Community
A very important part of my mind map disappeared and I'm trying to search previous versions for it, after duplicating the map.
However, every time I go down to older versions, it gives an error that refreshes the page and prevents me from continuing.
Do you know how I can resolve this?
Thank you very much!

A very important part of my mind map disappeared and I'm trying to search previous versions for it, after duplicating the map.

However, every time I go down to older versions, it gives an error that refreshes the page and prevents me from continuing.

Do you know how I can resolve this?

Thank you very much

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,432 Community Admin
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    Hi!

    Is it possible that there are no previous versions as you duplicated the map and are not searching the previous versions of the original?

    Best,

  • Raíssa Fernandes
    Raíssa Fernandes EN Basic Posts: 4 Beginner
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    Hi!

    Thanks for the answer!

    No… I just duplicated it so as not to lose the information, but I'm looking in the original mind map.

    However, it always gives an error when I load older versions...

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,432 Community Admin
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    Hey!

    Thanks for the info. I spoke with the devs and found out this is a current bug we have.

    Please can you tell me the name of the problematic map and which version you are trying to restore.

    Best,

  • Raíssa Fernandes
    Raíssa Fernandes EN Basic Posts: 4 Beginner
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    Thank you for the feedback!

    The name of the problematic map is: Cognição social e personalidade (tentar resgatar versão).

    And I really need to restore the version of february, 10th.

    Thanks!

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,432 Community Admin
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    @Raíssa Fernandes

    Great, thanks so much for the info. Could you please give support access to your account so we can investigate?

    Best,

  • Raíssa Fernandes
    Raíssa Fernandes EN Basic Posts: 4 Beginner
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    Hi, @Miša Hennin !

    Of course.

    I just did it.

    Thanks!

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,432 Community Admin
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    Hey! The devs just told me they've successfully restored the version you wanted. Please can you confirm this?

    Best,