Status code 401

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John McKeon
John McKeon EN Basic Posts: 1 Beginner
edited April 9 in Ask the Community

Hi

Can anybody help with this problem I am having, when I tried to share a map with someone the platform responded with the following;

"Request Failed with status code 401"

How do I fix this, any help is greatly appreciated.

Kind Regards

John

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,432 Community Admin
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    Hi John,

    Is this error still occurring?

    Does it happen with every map you try to share or only a specific one?

    Please could you try some basic troubleshooting and let me know if the problem persists:

    • Delete cookies + cache
    • Try in incognito mode
    • Log out + back in
    • Try in the app
    • Try sharing with someone else
    • Refresh the page

    Best,