[CURRENT BUG] Decentralized map export

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Diego Sócrates
Diego Sócrates EN Basic Posts: 8 Beginner
edited April 16 in Ask the Community

Hello!

The maps are being exported decentralized.

Is support aware of this issue?

Thanks.

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,432 Community Admin
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    Hey Diego,

    We used to have a bug like this which has since been solved. Perhaps we have it again…

    Which export is this about?

    Does it happen with all maps or just one specific one?

    Please could you enable support access?

    Best,

    Miša

  • Diego Sócrates
    Diego Sócrates EN Basic Posts: 8 Beginner
    edited April 16
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    Hello Misa.

    The problem occurs with image and PDF exports. I just activated support access on my account.

    I'm waiting for news.

    Thanks

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,432 Community Admin
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    Hey!

    Thanks for the info. Our devs just tested exporting your maps and the result was alright. Could you please share the examples of uncentered PDFs?

    If you can tell us what isn't okay with examples, it'll be easier for us to help.

    Best,

  • Diego Sócrates
    Diego Sócrates EN Basic Posts: 8 Beginner
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    Good morning.

    This is the map I'm working on. Whether an image or PDF for landscape or portrait mode, the map is off-center. It's getting "aligned" downwards.


    https://www.mindmeister.com/app/map/3246962245