[RESOLVED] Export issues on iOS

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Delano Queiroz
Delano Queiroz EN Basic Posts: 2 Beginner
edited May 20 in Ask the Community

I'm unable to export the mind map on the iPhone or iPad. I choose the jpeg or png option, request export, but nothing happens. How to solve?

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,462 Community Admin
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    Hi,

    This might be a current bug. To help us figure out what it is, please could you answer the following:

    • Does the export work on PC and not work on iOS?
    • What's the name of the map?
    • How many topics does the map have?
    • iOS version?
    • MM app version?
    • And please could you send error logs?

    Best,

  • Delano Queiroz
    Delano Queiroz EN Basic Posts: 2 Beginner
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    Hi.
    • Yes. I have exported normally on PC, but it doesn’t work on iOS (iPhone or iPad);

    • Actually, I have 2 maps in portuguese language: SISTEMA CARDIOVASCULAR (4 topics) and NEVRALGIA DO NERVO TRIGÊMEO (3 topics);

    • iOS 17.4.1;

    • MM app version: 8.2.14;

    • Error logs sent by email.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,462 Community Admin
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    Hey Delano,

    Thank you for this extra info! It's super helpful.

    I've now opened a case with the devs and will update you as soon as we have any information.

    Best,

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,462 Community Admin
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    Hey @Delano Queiroz,

    We can't find your logs!

    We checked for logs associated with the email address you have here in the community. Could you resend the logs or let us know which email they were sent from?

    Best,