[CURRENT BUG] Application does not open the mind map because it's 'not in the correct format'

Victor Silva

How to solve this problem when opening the map in the iPhone app? The data could not be read because it is not in the correct format.

Miša Hennin

Hey Victor,

Sorry, I believe this is a current bug!

Does this happen with all maps or only a specific one? If it's for a specific one, could you tell me the map's name?

Best,

Richard Ingram

I have recently installed the MindMeister app on an iPad 10. The map we were working on started getting an error msg about wrong format

Now when I try to open any mind map I get the following: Error The data couldn't be read it isn't in the correct format

Any one else had this issue?

Miša Hennin

Hi Richard,

I've merged your post here because I believe the same bug is affecting you both.

Could you tell me the name of the problem map please?

And can you confirm other maps work fine?

It'd also be great if you could enable support access to your account.

Best,

Richard Ingram

Hi Misa

It is happening on all the maps when using the app on the iPad.

Everything works perfectly on my Laptop

I have enabled support access on the account

Thanks

Rich

Miša Hennin

Interesting, thanks for letting me know.

I'll let you know what the devs say!

Miša Hennin

@Richard Ingram

Could you please give me an example map URL you're trying to open?

Could you also give me the steps you are trying to open it on iPad?

Best,

Richard Ingram

You can try open the Map called LL

Simply just clicking on the map from the list and once it opens onto the map the background stays blank and the error msg comes up (iPad)

Rich

Tayyab Tariq

I have been using this platform for a couple of days, but when it comes to the mobile app, it doesn't load the map. Instead, this error is highlighted (ScreenShot Attached)

Is anyone facing the problem? would be a great help if you help to solve.

Miša Hennin

Hi @Tayyab Tariq,

This is a current bug. Could you please enable support access and share the name of the affected map?

Best,

Tayyab Tariq

Hi Misa,

Thanks for reaching out.

I have enabled support access for you. Please have a look and thanks if your help solve the issue.
I have a problem, every time I open the map name "NEXT" on my mobile application iPhone, it does not work. It only worked for a couple of hours when I signed up on MindMeister a few days ago. Secondly, two more maps created automatically, every time I open application on my iphone or try to open the NEXT named map which never worked on my app.

Maria Buttigieg

I downloaded the app on my iPhon, at first was working fine. Now, a few days later, getting the attached error message whenever I try to open one of my maps. However, they load just fine on desktop.

IMG_2683.png

Miša Hennin

Hi Maria,

This is a current bug. I've just merged your request with other similar ones. I've also passed your information on to the support team.

I'll be in touch with any updates.

Best,

miša

Tayyab Tariq

I posted about the issue I faced on May 28th, and a month ago, your team requested access to my maps. I provided the access, but the problem persists. Unfortunately, I haven't received any feedback or updates since then.

I cannot afford to wait any longer for a solution, so I will be moving to a different platform for my plans.

Thank you,

Maria Buttigieg

have there been any updates on the issue? When can we expect this app to be up and running? Cannot keep waiting for much longer.