[CURRENT BUG] Application does not open the mind map because it's 'not in the correct format'

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Victor Silva
Victor Silva EN Basic Posts: 1 New Here
edited May 24 in Ask the Community

How to solve this problem when opening the map in the iPhone app? The data could not be read because it is not in the correct format.

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Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,454 Community Admin
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    Hey Victor,

    Sorry, I believe this is a current bug!

    Does this happen with all maps or only a specific one? If it's for a specific one, could you tell me the map's name?

    Best,

  • Richard Ingram
    Richard Ingram EN Basic Posts: 3 New Here
    edited May 24
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    I have recently installed the MindMeister app on an iPad 10. The map we were working on started getting an error msg about wrong format

    Now when I try to open any mind map I get the following: Error The data couldn't be read it isn't in the correct format

    Any one else had this issue?

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,454 Community Admin
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    Hi Richard,

    I've merged your post here because I believe the same bug is affecting you both.

    Could you tell me the name of the problem map please?

    And can you confirm other maps work fine?

    It'd also be great if you could enable support access to your account.

    Best,

  • Richard Ingram
    Richard Ingram EN Basic Posts: 3 New Here
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    Hi Misa

    It is happening on all the maps when using the app on the iPad.

    Everything works perfectly on my Laptop

    I have enabled support access on the account

    Thanks

    Rich

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,454 Community Admin
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    Interesting, thanks for letting me know.

    I'll let you know what the devs say!

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,454 Community Admin
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    @Richard Ingram

    Could you please give me an example map URL you're trying to open?

    Could you also give me the steps you are trying to open it on iPad?

    Best,

  • Richard Ingram
    Richard Ingram EN Basic Posts: 3 New Here
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    You can try open the Map called LL

    Simply just clicking on the map from the list and once it opens onto the map the background stays blank and the error msg comes up (iPad)

    Rich

  • Tayyab Tariq
    Tayyab Tariq EN Basic Posts: 2 New Here
    edited May 28
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    I have been using this platform for a couple of days, but when it comes to the mobile app, it doesn't load the map. Instead, this error is highlighted (ScreenShot Attached)

    Is anyone facing the problem? would be a great help if you help to solve.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,454 Community Admin
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    Hi @Tayyab Tariq,

    This is a current bug. Could you please enable support access and share the name of the affected map?

    Best,

  • Tayyab Tariq
    Tayyab Tariq EN Basic Posts: 2 New Here
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    Hi Misa,

    Thanks for reaching out.

    I have enabled support access for you. Please have a look and thanks if your help solve the issue.
    I have a problem, every time I open the map name "NEXT" on my mobile application iPhone, it does not work. It only worked for a couple of hours when I signed up on MindMeister a few days ago. Secondly, two more maps created automatically, every time I open application on my iphone or try to open the NEXT named map which never worked on my app.