[RESOLVED] Unable to access maps

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Andrea Lotti
Andrea Lotti EN Basic Posts: 5 Beginner
edited May 15 in Ask the Community

I haven't been able to access my maps for two days. This message appears:

I haven't found a way to access support. I have the free plan.

Can you please tell me how I can solve the problem?

Thank you very much.

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Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,432 Community Admin
    Answer ✓
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    Hi,

    I've just been told a fix has been released - Can you confirm?

    Best,

Answers

  • ISHIDA Takeshi
    ISHIDA Takeshi EN Basic Posts: 1 New Here
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    I can't log in to "mind meister".The following message will appear. ↓

    ---An error has occurredWe apologize, but our team is aware of the issue and is working to resolve it.Please refresh the page.---

    The same goes for repeated refreshes.The same applies even if you use a different computer or line.The same goes for clearing the cache.
    What should I do now?

  • Fagner Rangel
    Fagner Rangel EN Basic Posts: 1 New Here
    edited May 15
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  • あや ぱん
    あや ぱん EN Basic Posts: 2 New Here
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    ログインしようとすると、

    エラーが発生しました申し訳ありませんが、私たちのチームはすでに問題を認識しており、解決すべく取り組んでいます。ページを更新してください。

    というのが出て、ログインできません。これはパソコンからです。

    スマホのアプリからは、問題なくできています。

  • Sjuul Wilmsen
    Sjuul Wilmsen EN Basic Posts: 2 New Here
    edited May 15
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    Are more people familiar with a glitch that prevents you from accessing mindmaps, this has been going on for at least 2 days.... Any tips?

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,432 Community Admin
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    Hi,

    It seems you're all facing the same error, so I've merged your requests into this thread.

    I've passed the info on to our devs and will hopefully have an update for you ASAP.

    I'm sorry for the inconvenience this is causing.

    Best,

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,432 Community Admin
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    Could you please take a picture or video of the error occurring with dev console open?

    To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

    This will help us identify the issue.

  • Andrea Lotti
    Andrea Lotti EN Basic Posts: 5 Beginner
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    Here is the picture:

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,432 Community Admin
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    @Andrea Lotti,

    Thanks so much.

    Does this happen when you try to log into MindMeister or when you try to open a map?

    Could you enable support access to your account?

    Best,

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,432 Community Admin
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    Also @Andrea Lotti,

    I just noticed this is the Elements tab, not Console. Please can you send a screenshot of the Console tab?

    Best,

  • Andrea Lotti
    Andrea Lotti EN Basic Posts: 5 Beginner
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    Here is the new picture:

    It happens when i try to log into MindMeister, so i can't enable support acces.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,432 Community Admin
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    Hey,

    From the screenshot, it seems you're opening a map, not logging into the MindMeister dashboard.

    How did you get to this stage? Could you maybe share a screen recording?

    Could you try clearing cookies and trying in incognito mode?

    Best,

  • Andrea Lotti
    Andrea Lotti EN Basic Posts: 5 Beginner
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    I simply serched on google "mindmeister" and clicked on the link.

    The same thing happens when i type the URL https://www.mindmeister.com/ in the URL box.

    I've alredy tried clearing cookies and incognito mode.

    Thank you,

  • Sjuul Wilmsen
    Sjuul Wilmsen EN Basic Posts: 2 New Here
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    Yes! I think it's working now!

    Thank you,

  • Andrea Lotti
    Andrea Lotti EN Basic Posts: 5 Beginner
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    Yes, it's working!

    Thank you,

  • あや ぱん
    あや ぱん EN Basic Posts: 2 New Here
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    私も直りました!

    ありがとうございました!