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Aleksandra Lesneva
Aleksandra Lesneva EN Basic Posts: 1 New Here
edited May 15 in Ask the Community

Hello!

I opened my MindMeister today. I haven't changed anything, however, some sections have disappeared (pushing the back button, nothing changes).

At the same time, I can see the disappeared section (highlighted black) in the previous version of my map. That is strange as now if I want to get my full map, I need to buy a subscription.

Please, could you check it for me? It looks like a bug, as the page was opened without any manipulation.

Thanks,

Aleksandra

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,660 Community Admin

    Hi Aleksandra,

    Is this issue still occurring?

    If so, could you please:

    • Delete cookies and cache
    • Update your browser/ app
    • Log out and back in

    Once you've done this, please:

    • Test in Incognito mode
    • Test a different map

    Please share your findings with me and then I'll know how to escalate this.

    Best,