Maps are losing graphic layout during export in any format.

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Marco Dal Monte
Marco Dal Monte EN Basic Posts: 1 New Here

Good morning,

I am experiencing a persistent problem during the export of maps, which lose their original graphic layout and are styled in a way that loses all attributes. The problem occurs in any export format and with any browser. The only way I can export a decent map is by taking a screenshot. Despite having a paid account, there is no accessible technical support from Mind Master. How can I resolve this? Thank you.

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Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,462 Community Admin
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    Hi Marco,

    I'm sorry to hear you're facing export issues.

    Please could you try clearing cookies and cache and ensuring your browser and device are up to date.

    Does the issue occur on all maps or only a specific one?

    Best,