My new maps are not saved! I do and redo and the info is lost

Marina Soldi
Marina Soldi EN Basic Posts: 2 New Here
edited June 2024 in Ask the Community

This has happened to me before, but closing the website and starting again has solved the problem. But today nothing works! I am extremely disappointed because this bug is recurrent.

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Answers

  • Marina Soldi
    Marina Soldi EN Basic Posts: 2 New Here

    I am using windows 11

  • Joerg Koper
    Joerg Koper MT Tester, DE Business Posts: 1,491 Community Leader

    Hi @Marina Soldi and welcome to the community 👋🙂

    Does the problem concern MeisterTask or MindMeister?

    Best, Jörg

    Als Entwickler der Koper-Methodik und Experte für Prozessmanagement führe ich in meiner Agentur u. a. Retreats für Freiberufler, Solopreneure und inhabergeführte Unternehmen durch. Hier tausche ich mich zwischendurch gerne mit euch über die Tools MeisterTask und MeisterNote aus. Weitere Informationen über mich findet Ihr auf agenturkoper.de und LinkedIn.

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,008 Community Admin

    Hi Marina — I'm sorry to hear about this, definitely not aware of any bugs with synchronization at the moment. Would also be interested in whether you are using MeisterTask or MindMeister — then I can take a closer look at your account.

    Best,

    Andrew

  • Pastana Negócios
    Pastana Negócios EN Basic Posts: 2 Beginner

    I have the same problem…
    I´m using the basic account and during some cards moving, some child topic disappear.
    I tried to use redo but it´s not working…

    Is it possible that the last 5-10min was not saved?

    This is my map
    https://mm.tt/app/map/3378703135?t=a2k3Nus4b1

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 1,201 Community Admin

    Hi @Pastana Negócios ,

    thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team , and explain the issue in detail.

    When you contact support, I would recommend including as much information as possible:

    • include which account and mind maps are affected
    • Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
    • Please send a screenshot or video when the error occurs with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

  • Pastana Negócios
    Pastana Negócios EN Basic Posts: 2 Beginner

    Hi @Cornelia Patscheider
    Thank you very much for your orientations.
    Warm regards

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