3 months - no answer from support :/

Options
Sonila - Max My Hotel
Sonila - Max My Hotel EN Basic Posts: 3 New Here

I have been requesting the last 3 months to have my card removed from the payment method and the Meister support does not responds to my continues follow-ups on that matter.
I don't know what is wrong with them, but I most likely will have a lawyer follow up with them.
Has anyone figured out a solution?

Comments

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,454 Community Admin
    Options

    Hi,

    It seems our support team replied to your request on May 13th. I've attached details of the response here:

    "I regret to inform you that our refund policy does not cover your original payment.  This may be disappointing, but I ask for your understanding, as we have to apply the same rules to all our customers.
     
    Your license has meanwhile been renewed. I canceled your second payment for MeisterTask and refunded the total amount to your original form of payment. The credit will automatically show up within a couple of working days.
     
    You don't need to do anything else; I assure you that you will not incur any further charges. You can also take a look for yourself if you click on your avatar and go to "Account" / "Plans".
     
    You can close your account permanently in the Plan section of your account settings. Your personal data will be deleted upon closure."

    Best,
     

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,454 Community Admin
    Options

    I'm pleased I was able to help :).

    Have a great week!

    Best,