My mind map disappeared

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Jana Brito
Jana Brito EN Basic Posts: 1 New Here

I spent more than 3 hours developing a mind map that simply disappeared overnight.

How can I recover such work?

This is not the first time this has happened, and it's becoming quite complicated to work with the concern that the tool will simply erase the work.

I await instructions on how to proceed.

Answers

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business, DE Advocate Posts: 736 Community Admin
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    Hi @Jana Brito ,

    I'm very sorry to hear about the issues you've encountered with your mind map disappearing. I can understand how frustrating and disruptive this must be, especially after investing significant time in your work.

    To help recover your mind map, please follow these steps:

    1. Check the Trash or Archive: Sometimes items might get moved inadvertently. Please check if the mind map is in the Trash or Archive section of the tool.
    2. Version History: Depending on the subscription plan, you may be able to revert to a previous version where your mind map is still intact.
    3. Correct Account: Please ensure you’re logged into the correct account associated with your mind map. Sometime users log in with a different email address / account.

    If the above steps don’t resolve the issue, please contact our technical support team directly. You can see more detailed information what type of support plan is available here in the Help Center. If these steps don’t resolve your issue, please don’t hesitate to contact support as outlined in our Help Center here.