Network Error when trying to export

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bülent koçak
bülent koçak EN Basic Posts: 2 New Here
edited June 12 in Ask the Community

I would recommend trying these things:

  • Restart your computer, then try using MindMeister again.
  • Check your internet connection. If you are experiencing connectivity issues, open a different website to check that you are connected to the internet, or use an online speed test to check your internet connection.
  • Check whether performance issues only occur on certain networks (e.g. on your office or home network). Contact your system administrator or network provider if issues only occur on one network.
  • If you are using MindMeister in your browser, try a different browser (or use it in Incognito Mode, Private Browsing, or similar). If it works better in the new browser, clear the cache and cookies on the original browser, then try again.

"I tried these steps but couldn't get any results. While I have no issues using the mobile app, I encounter this problem when using it via the web. Please help.".

Answers

  • Cornelia_is_OutOfOffice Patscheider
    Cornelia_is_OutOfOffice Patscheider Admin, Moderator, MeisterLobster, EN Business, DE Advocate Posts: 782 Community Admin
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    Hi @bülent koçak ,

    is it possible that your phone uses a different Wi-Fi than your other devices? Sounds like there might be a connectivity issue. Were you able to do an online speed test? Have you tried switching Wi-Fi? Maybe your phone has a better Wi-Fi connectivity than your other device.

  • bülent koçak
    bülent koçak EN Basic Posts: 2 New Here
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    "Yes, I tried, and I also tried through other connections, but the problem persists. I didn't have such a problem with these connections before, either."

  • Cornelia_is_OutOfOffice Patscheider
    Cornelia_is_OutOfOffice Patscheider Admin, Moderator, MeisterLobster, EN Business, DE Advocate Posts: 782 Community Admin
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    Hi, I am not sure if I understand your question correctly. What is your question at this point of time?If you have any network issues, then I would recommend getting in touch with your network provider.