How to upgrade my plan with change?

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Serge Aspen
Serge Aspen EN Basic Posts: 2 Beginner

Hello everyone!

I would like to Upgrade my plan (Now it's "Personal") to "Pro". How do I do this and get the price difference?

When I try to upgrade my plan I see a discount of $37.69, but it's not on my bill.

Has anyone had this problem?


Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,503 Community Admin
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    Hey Serge,

    I'm sorry. This seems to be a bug we've not encountered before! Please pay the amount stated and we will refund you the difference.

    I'm sorry for the inconvenience.

    Best,

Answers

  • Serge Aspen
    Serge Aspen EN Basic Posts: 2 Beginner
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    I have some questions:
    1. If I pay for the Pro plan for 6 months, will you refund the difference? And until what date will my plan be valid?
    2. Is the data in my projects personal, private and secure? Can your employees copy my data?
    3. If I upgrade my plan to Pro now, until what date will it be valid?

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,503 Community Admin
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    1. If you'd like to upgrade and the payment is not acknowledging your current plan, we will pay the difference
    2. All data is secure yes. We can't see your data unless you enable access.
    3. If you upgrade your plan now it will be valid until 6 or 12 months have passed depending on which upgrade you choose.

    Best,