Cant resrore my Mind Maps

Kristina Rasskazova

Hello.
I dont know how it happened, but i saw on app that all my mindmaps doubled. I decided to delete double maps. But all of my maps deleted.
I dont even have a "trash" anywhere in my personal account.
How can i restore my mindmaps?

Rooster McNugget

Hi @Kristina Rasskazova

That's bad. But you should have a "trash" on the left side in your account:

If there is nothing, let us know.

Best, Rooster

Kristina Rasskazova

There is absolytely nothing

Rooster McNugget

Do you still have full access to MindMeister right @Kristina Rasskazova?

You can checkt that in the Team settings.

Kristina Rasskazova

Can you explain exactly?
There is no team except me

Rooster McNugget

Ok… Well, this way I think you have the basic version, is that correct? To get the possibility to get deleted maps back by a "trash", you need at least the "personal" version.

In your case I think the support will help you out for sure. Cause your maps disappeared without deleting them.

Kristina Rasskazova

buuuut….

Rooster McNugget

Well, this way it's certainly a bug… you should get in touch with the support. They can help you.

Best Rooster