Can't display my maps from the web

Hugo M
Hugo M EN Basic Posts: 1 New Here
edited August 6 in Ask the Community

Hello everyone,

I'm currently unable to access my maps from web browser. Each time, I've got a error message telling me that "An error has occurred. We are very sorry, our team is already aware of the problem and is working on a solution. Please refresh the page."
It doesn't work since (at least) yesterday.

Everything works fine on the app.

Can someone know what I can do?

Thanks

Best Answer

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, DE Business Posts: 1,145 Community Admin
    edited August 6 Answer ✓

    Hi @Hugo M ,

    thanks for reaching out, I am sorry to hear that you are experiencing this issue. I would recommend to out to our Support Team , and explain the issue in detail.

    When you contact support, I would recommend including as much information as possible:

    • incl which account and mind maps are affected
    • Consider to Enable Access to your account
    • Please send a screenshot with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).