Can't display my maps from the web

Hugo M

Hello everyone,

I'm currently unable to access my maps from web browser. Each time, I've got a error message telling me that "An error has occurred. We are very sorry, our team is already aware of the problem and is working on a solution. Please refresh the page."
It doesn't work since (at least) yesterday.

Everything works fine on the app.

Can someone know what I can do?

Thanks

Cornelia Patscheider

Hi @Hugo M ,

thanks for reaching out, I am sorry to hear that you are experiencing this issue. I would recommend to out to our Support Team , and explain the issue in detail.

When you contact support, I would recommend including as much information as possible:

• incl which account and mind maps are affected
• Consider to Enable Access to your account
• Please send a screenshot with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).