Can't display my maps from the web
Hugo M
EN Basic Posts: 1 New Here
Hello everyone,
I'm currently unable to access my maps from web browser. Each time, I've got a error message telling me that "An error has occurred. We are very sorry, our team is already aware of the problem and is working on a solution. Please refresh the page."
It doesn't work since (at least) yesterday.
Everything works fine on the app.
Can someone know what I can do?
Thanks
0
Best Answer
-
Hi @Hugo M ,
thanks for reaching out, I am sorry to hear that you are experiencing this issue. I would recommend to out to our Support Team , and explain the issue in detail.
When you contact support, I would recommend including as much information as possible:- incl which account and mind maps are affected
- Consider to Enable Access to your account
- Please send a screenshot with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).
1
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