Meu mapa mental simplesmente foi pra lixeira sozinho

João Vitor Porfirio Peleteiro

Não sei se foi um bug do mindmeister, ou sei lá… só sei que passei a madrugada inteira estudando, fiz um mapa mental enorme, e preciso entregar ele para o meu gestor até às 17hs, urgentemente. Não sei o que fazer, pois não tenho a conta premium. Tô desesperado.

Cornelia Patscheider

Hi João Vitor Porfirio Peleteiro,

thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team , and explain the issue in detail.

When you contact support, I would recommend including as much information as possible:

• include which account and mind maps are affected
• Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
• Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).