Entire section of map disappeared, error message, now work gone. Can it be retrieved?

Justin Burkett
Justin Burkett EN Basic Posts: 1 New Here

Entire section of map disappeared, error message, now work gone. Can it be retrieved? Been working on this map for literally years and a large section just completely disappeared, followed by an error message, and then the browser reset. Please help.

Answers

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 1,128 Community Admin

    Hi @Justin Burkett ,

    thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team , and explain the issue in detail.

    When you contact support, I would recommend including as much information as possible:

    • include which account and mind maps are affected
    • Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
    • Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).