Moving account to a Team

Monica Lee

Hello,

I used to have my own paid account which has downgraded to a free Basic account because I didn't pay the renewal. My work sent me an invite to join the work Team. I click on the invite and it says Join Team but then nothing happens. Any help appreciated!

Monica Lee

Hi Miša,

Thank you for trying to help. Yes, the work team is on a paid account with 1 available slot. That is how the invite was able to be sent to me. I couldn't find a manual work around, so we ended up opening a ticket and I was added to the team via the customer service rep. All is fixed now.

Miša Hennin

Hi,

Is your work team on a paid plan? Do they have an unused license available to allocate to you?

If your work team is on a paying plan, they must have an empty space available for you on the team.

Best,

Miša