error when recovering my map
Guilherme Couto
EN Basic Posts: 4 New Here
error when recovering my map, I've already done all the support tutorials and nothing solves it.
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Answers
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Hey,
Thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail.
When you contact support, it'd be great to include as much information as possible:- include which account and mind maps are affected
- Please enable access to your account. You can find a guide how to do this here: How to- Enable Access
- Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).
Best,
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