error when recovering my map

Guilherme Couto
Guilherme Couto EN Basic Posts: 4 New Here
edited August 22 in Ask the Community

error when recovering my map, I've already done all the support tutorials and nothing solves it.

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Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,664 Community Admin

    Hey,

    Thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail.

    When you contact support, it'd be great to include as much information as possible:

    • include which account and mind maps are affected
    • Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
    • Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

    Best,