How can I remove a user who has become an owner from the team?

kazuki.furukawa EN Basic Posts: 1 New Here
edited February 2023 in Ask the Community

*Translated by deepl

I took over ownership from my predecessor.

I then tried to deactivate the predecessor's account and remove it from the team, but an error occurred.

Please let me know how to resolve this issue.

Validation Error

"Not all users were removed from the team. "user" is currently paying for at least one of your team's subscriptions and therefore can't be removed.



Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,454 Community Admin
    edited November 2022 Answer ✓

    Hey @kazuki.furukawa and welcome to the Community 😀!

    First you'll have to remove admin privileges from your predecessor. Then you can deactivate the account and remove them from. your team.

    If you're a team admin on a Business plan, you can remove admin privileges on the "My Teams" page:

    If you're on a Pro plan (or only have one admin), our Support Team can change your team's admin rights (to contact support, click the ? menu in the top-right corner of the interface and select "Contact Us").

    I hope this answers your question.

    Let me know if you need any more help!