I worked on a map for hours and all the data got lost as soon as I upgraded my account

Fizza Ahmed

I worked on a map for hours and all the data got lost as soon as I upgraded my account. I am so frustrated because I have an exam in 4 days and I spent hours building a map that I can no longer find. Is there a way the technical team can go into my account and find it for me???

Miša Hennin

Hey,

Thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail.

When you contact support, it'd be great to include as much information as possible:

• include which account and mind maps are affected
• Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
• Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

Best,

Miša

Fizza Ahmed

Hi thank you for your response,

Where do I find the direct email to contact the Meister's Support team? The link you sent takes me to the community forum.