I worked on a map for hours and all the data got lost as soon as I upgraded my account

Fizza Ahmed
Fizza Ahmed EN Basic Posts: 2 New Here

I worked on a map for hours and all the data got lost as soon as I upgraded my account. I am so frustrated because I have an exam in 4 days and I spent hours building a map that I can no longer find. Is there a way the technical team can go into my account and find it for me???

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,668 Community Admin
    Answer ✓

    Hey,

    Thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail.

    When you contact support, it'd be great to include as much information as possible:

    • include which account and mind maps are affected
    • Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
    • Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

    Best,

    Miša

Answers

  • Fizza Ahmed
    Fizza Ahmed EN Basic Posts: 2 New Here

    Hi thank you for your response,

    Where do I find the direct email to contact the Meister's Support team? The link you sent takes me to the community forum.