[RESOLVED] Why can't I export Mind Maps to PDF on Google Chrome?

teamflashrules@gmail.com
[email protected] EN Basic Posts: 1 New Here
edited May 12 in Ask the Community

I am unable to save PDF's on Google Chrome. This bug has been here for over a week. Where can I report this bug?

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  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 869 Community Admin

    Hi @[email protected] - you've come to the right place for reporting bugs!

    Sorry you're been experiencing this issue for over a week! I'll take a closer look with our dev team. I was able to export to PDF on Google Chrome for MacOS just now - could you let me know what operating system you're using, and what version of Google Chrome? Also - are you receiving an error message? Or is MindMeister just stuck loading the PDF?

  • tomasmatos
    tomasmatos EN Basic Posts: 1 New Here

    my case is the same I can't export in pdf or even in JPG/PNG. I'm using google chrome in incognito mode on macbookos monteray. But I also tested it on windows 10 and same problem.

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 869 Community Admin

    Hi @tomasmatos, thanks for reaching out! Sorry to hear about this issue - let me see if we can get to the bottom of this.

    I wasn't able to immediately duplicate this on my MacBook using Monterey. A bit more information could help our team discover what's going on here:

    • Is this happening with all of your maps, or just a single map?
    • What exactly happens when you receive try to export a map? Are you receiving an error message when you try to export? Or is the exported file corrupted? A screenshot of the error might help here, especially if you could have the error console open for the screenshot (in Google Chrome MacOS, you can open the error console with Option + ⌘ + J)
    • If you enable support access to your account, our team can investigate more closely.

    Thanks, and looking forward to your response!

    -Andrew

  • VTaddone
    VTaddone EN Basic Posts: 2 New Here

    Hi everyone, I found another BUG when we export PDF files. The LINKS are not showing anymore. May you help me? Or Reach out me if you identify the bug there? Thanks.

    Chat GPT pode te economizar muito tempo (A.I.) (1).pdf
    Captura de Tela 2023-05-09 às 19.13.31.png
    Captura de Tela 2023-05-09 às 19.14.06.png

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 869 Community Admin
    https://community.meister.co/discussion/comment/4691#Comment_4691

    Hi @VTaddone - thanks for reaching out! Was able to immediately replicate this. Our devs are on this task and will implement a fix ASAP!

    Best,

    Andrew

  • VTaddone
    VTaddone EN Basic Posts: 2 New Here

    Thank you in advance, Andrew. Could you contact us here when it is fixed?

    Regards,

    VT

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 869 Community Admin
    https://community.meister.co/discussion/comment/4705#Comment_4705

    Absolutely @VTaddone - as a quick update: Our engineers found the issue and have already built and tested a fix. It should be deployed by the end of the week (likely Friday morning).

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