How can I remove an administrator from my team?

Ivo
Ivo Member Posts: 2 Beginner
edited January 3 in Ask the Community

An employee with administrative rights has left our company. I have deleted him from all projects. However, I cannot remove him in the team. The message always appears: User can't leave team being an admin.

How can I remove the administrator rights from this employee?

Ivo

Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster Posts: 412 Community Admin
    Answer ✓

    Hi @Ivo! If you're a team admin on a Business plan, you should be able to remove admin privileges on the "My Teams" page:

    If you're on a Pro plan (or only have one admin), our Support Team can change your team's admin rights (to contact support, click the ? menu in the top-right corner of MeisterTask and select "Contact Us").

    Hope this helps!

    Best,

    Andrew

Answers

  • oohandaah@gmail.com
    [email protected] Member Posts: 6 Beginner

    I am on the Pro plan, not business, and this plan does not allow me to change the admin privileges and selecting "Remove from team" has not worked. When I click on contact us from Meistertask, it only offers links to the various help centers, and does not offer a means to actually contact anyone from the company. Any other ideas?

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster Posts: 412 Community Admin

    Hi @[email protected] - sorry for the headache here - there seems to be a current bug with the "Contact Support" button. I've forwarded your request directly to our support team, who will get back to you ASAP.

  • Ivo
    Ivo Member Posts: 2 Beginner

    👍️ ivo

  • oohandaah@gmail.com
    [email protected] Member Posts: 6 Beginner

    News on this?

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster Posts: 412 Community Admin

    Hi @[email protected] - looks like our support ticket response didn't go through, so I've reached out to you via DM.