All mindmaps removed

Yanwei JIANG
Yanwei JIANG EN Basic Posts: 1 New Here

Hi, I logged into my mindmeister account earlier this week, and accidentally removed myself from my team, but I joined the team again, and was able to access most of my previous mindmaps through google's history, however, there are two especially important mindmaps called "bio sl unit1" and "history" I am unable to access from the link and mindmeister says "sorry, we couldnt find what you were looking for. It has been moved or removed. However, this was only the case for two of the mindmaps.

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,601 Community Admin

    Hey,

    Thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail.

    When you contact support, it'd be great to include as much information as possible:

    • include which account and mind maps are affected
    • Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
    • Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

    Best,