🚨 URGENCY - Folders and maps are empty 😱

Tanja Hebbrecht
Tanja Hebbrecht EN Basic Posts: 1 Beginner
edited September 30 in Ask the Community

Hi,

Suddenly (while working in several maps), maps go white.
I still can open folders and maps, but only some of them show the content,
most of them don't show any content, only white screen 😱

What can I do?

Thanks for helping me out.

Tanja

Answers

  • MiÅ¡a Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,600 Community Admin

    Hey,

    Thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail.

    When you contact support, it'd be great to include as much information as possible:

    • include which account and mind maps are affected
    • Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
    • Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

    Best,