🚨 URGENCY - Folders and maps are empty 😱
Tanja Hebbrecht
EN Basic Posts: 1 Beginner
Hi,
Suddenly (while working in several maps), maps go white.
I still can open folders and maps, but only some of them show the content,
most of them don't show any content, only white screen 😱
What can I do?
Thanks for helping me out.
Tanja
0
Answers
-
Hey,
Thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail.
When you contact support, it'd be great to include as much information as possible:- include which account and mind maps are affected
- Please enable access to your account. You can find a guide how to do this here: How to-Â Enable AccessÂ
- Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).
Best,
0
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