🚨 URGENCY - Folders and maps are empty 😱

Tanja Hebbrecht

Hi,

Suddenly (while working in several maps), maps go white.
I still can open folders and maps, but only some of them show the content,
most of them don't show any content, only white screen 😱

What can I do?

Thanks for helping me out.

Tanja

Miša Hennin

Hey,

Thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail.

When you contact support, it'd be great to include as much information as possible:

• include which account and mind maps are affected
• Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
• Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

Best,