maps cannot open anymore...

Stefano De Grazia

Many times that i use mind meister it accour that an old map that i continue to use cannot open any more on the website.
how can i solve it?

on the ipad applicatione this problem there is not.

thanks!
Stefano

Cornelia Patscheider

Hi @Stefano De Grazia ,

thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail.

When you contact support, it'd be great to include as much information as possible:

• include which account and mind maps are affected
• Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
• Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).