I've lost everything

渡邊 征一

The mind map I spent three hours creating suddenly disappeared without any content. Is this tool prone to such issues? If this is true, I feel greatly inconvenienced by the subscription cost, and I am considering warning my friends about it.

渡邊 征一

Aleš Čerin

It happened to me as well. I do not have trust in MM anymore. And I used to have paid subscription for so many bussiness years.

I would be very grateful if somebody help me and you friend.

It looks like this …

but it should look like this

Regards.

Aleš Čerin

渡邊 征一

Thank you for the valuable information. If this issue is not resolved within 24 hours, I would like to cancel the paid plan to prevent further damage.

Cornelia Patscheider

Hi 渡邊 征一

Thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail.

When you contact support, it'd be great to include as much information as possible:

• include which account and mind maps are affected
• Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
• Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

渡邊 征一

A map I created on the night of October 2nd, 2024 (Japan time) disappeared around 0:00 on October 3rd, including all of its contents and history.

https://www.mindmeister.com/app/map/3456628896

Cornelia Patscheider

Hi,

I would recommend to reach out to Meister's Support Team and send them the details that you wrote above. You can contact them here. Please make sure to send them more details and information:

• include which account (your email address) and mind map (the name of the mind map) are affected
• Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
• Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).