I lost everything

Aleš Čerin
Aleš Čerin EN Basic Posts: 2 New Here
edited October 3 in Ask the Community

Dear friends.

I lost my MindMap I worked on severfal days. I do not have trust in MM anymore. And I used to have paid subscription for so many bussiness years.

I would be very grateful if somebody help me and you friend.

It looks like this …

but it should look like this

Could you help please.

Regards.

Aleš Čerin

Answers

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 997 Community Admin

    Hi @Aleš Čerin ,

    thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail.

    When you contact support, it'd be great to include as much information as possible:

    • include which account and mind maps are affected
    • Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
    • Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).