Shortcuts do not work

TAKUMI NAKAHARA
TAKUMI NAKAHARA EN Basic Posts: 1 New Here

Before, pressing enter would create a new branch, and pressing the tab key would create a child topic, but now? Even if I press enter, it doesn't respond, and the shift menu bar just keeps appearing, so the shortcuts don't work at all. What should I do?

Answers

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 1,127 Community Admin

    Hi @TAKUMI NAKAHARA ,

    thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail.

    When you contact support, it'd be great to include as much information as possible:

    • include which account and mind maps are affected
    • Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
    • Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

  • Brian Posalski
    Brian Posalski EN Basic Posts: 2 Beginner

    I have the same question! Mindmeister used to be VERY fast and easy to use because of "ETNER" and "TAB" and now they do nothing.

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 1,127 Community Admin

    Hi @Brian Posalski ,

    have you reached out to the Support team yet and reported the issue? This is really important, otherwise the MindMeister team cannot look further into the issue and investigate.

  • Brian Posalski
    Brian Posalski EN Basic Posts: 2 Beginner

    No, i did not contact support because i found a different thread that mentioned how new mindmeister relies heavily on cookies/cache. so i cleared my cookies/cache and now my keystroke functions are back. each time they stop working, i have to hard-refresh the page. so it works again, but it’s a little frustrating to use with the need to hard refresh intermittently.

    thank you!