Why is Microsoft login not working in MeisterTask iOS app?

larsAA
larsAA Member Posts: 2 New Here
edited February 2 in Ask the Community

The login page is blank in the app when I chose Office 365. I can access thru the browser but it keeps wanting to go back to the app.

Answers

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster Posts: 412 Community Admin

    Hi @larsAA - I wasn't able to immediately duplicate this on my end, but I know that our team has been making some changes in the back-end of our desktop apps recently which have caused some unexpected login issues. Our developers are taking a look at your issue.

    Just to clarify - you're using the desktop MacOS app, correct? Not the iOS mobile app? If yes, you could first try uninstalling the app and reinstalling the latest version from our website: https://www.meistertask.com/pages/apps

    Let me know if this helps - I'll keep you updated on what our developers discover in this thread.

    Best,

    Andrew

  • larsAA
    larsAA Member Posts: 2 New Here

    I was using an iPad so iOS was not right, I guess they call it iPadOS nowadays. Sorry for the confusion!

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster Posts: 412 Community Admin

    No worries, I can't keep branding updates straight either 😀!

    Thanks for the clarification! Just talked with our bug triage team - could you provide us with a couple details on precisely what happens when you attempt to login via Office 365? Once your browser opens, are you receiving an error message? Are you able to log in with your Microsoft Account? If you're receiving an error message, a screenshot would help us get to the bottom of this.

    Thanks, Andrew