Blank mind map

Emilie Vial Daras

Hello,

I'm having trouble because my mind map is empty—all the information has disappeared, and there's a bug when I click on "version," as I can't access the previous versions.

Thanks for your help !

Emilie

Miša Hennin

Hi,

I'm really sorry to hear this. Please reach out to our technical Support Team and explain the issue in detail.

When you contact support, it'd be great to include as much information as possible:

• include which account and mind maps are affected
• Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
• Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

Best,

Miša