ios app broken - can't add sibling?

Japhy Vansan 2025
Japhy Vansan 2025 EN Basic Posts: 5 New Here

ios app broken - can't add sibling - option (+) not appearing using iOS app - any ideas?

  • iPhone 15 pro
  • iOS 18
  • freshly downloaded latest version of mind meister for iOS

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,664 Community Admin

    Hi,

    Thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail.

    When you contact support, it'd be great to include as much information as possible:

    • include which account and mind maps are affected
    • Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
    • Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

    Best,

  • Japhy Vansan 2025
    Japhy Vansan 2025 EN Basic Posts: 5 New Here

    Hello Misa,

    thanks, and as per your reply:

    • all of my maps are affected, and they are all newly created in the last week
    • account access granted
    • please note the issue is with the mobile app, so not sure what to make of chrome developer tool request - regardless screen shot added for your reference

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 1,127 Community Admin

    Hi @Japhy Vansan 2025 ,

    I would recommend contacting the Meister Support team with this issue. Here is a guide how you can get in touch with them.

    It would be great if you can make a screen recording on your phone, so that the support team can visually see the issue.

    Please also send the logs, that will help expedite the inquiry.

  • Japhy Vansan 2025
    Japhy Vansan 2025 EN Basic Posts: 5 New Here

    will do thanks!