my mindmap got lost (an error occured)!!!

LAUBlab KG

almsot all of my mindmap got lost, i got the message an erro occured , "(das te,a weiss bescheid)

all work form last 4 h is lost, i can not go back to versions as i have the free account, i cannot export a version either, the recent version have all deleted due an mindmapo error

Support PLEASE HELP!! how can i get back a saved version, i see the data is there.

Miša Hennin

Hi,

Thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail.

When you contact support, it'd be great to include as much information as possible:

• include which account and mind maps are affected
• Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
• Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

Best,

LAUBlab KG

is too late, we alaready had deadline and lost 4+h of work, you should see it in the logs, the page said your devs had been informed!