Why do your support system is so poor?

Agrim Mittal

3 years straight facing the same billing issue.

I am writing this with frustration now after trying pretty much everything to renew my membership on mindmiester associated with email - agrim.moguls@gmail.com

I have tried 10+ cards with International payment active, multiple Paypal accounts, and even tried to do it from Play Store on my Android phone. 

At this point, I am pretty confident that the issue is at your end. 

Please send me all the mindmaps in the account in a downloadable file or renew my subscription so I can do the same on my own. 

But torturing your paid customers like this is no way to go and not even replying to emails.

please help
Regards
Agrim Mittal (loyal customer for 3 years now)

Cornelia Patscheider

Hi @Agrim Mittal ,

thank you for reaching out and sharing your concerns. I’m sorry to hear about the repeated frustration you’ve experienced with your billing issue, and I completely understand how upsetting this must be.

I can see that you’ve already contacted our dedicated Support team, and I want to assure you that they have received your inquiry. They will respond to you via email to assist you further.

Agrim Mittal

Thanks, The Support team did get back to me and resolved the issue.