Lost data in MindMeister

Amber Lapra

Hello,

I recently upgraded to a paid plan on MindMeister, and today I might have lost a huge branch of a new mind map (using their beta design).

Essentially, MindMeister beta had failed to save a substantial amount of updates made to the file. Is there anyone having the same issue?

Miša Hennin

Hi,

thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail.When you contact support, it'd be great to include as much information as possible:

• include which account (email address) is affected
• It would be great if you can make a screen recording on your phone, so that the support team can visually see how you try to login and what happens with the issue.
• Please also send the logs, that will help expedite the inquiry.
• Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 

Best,