WHAT IN THE HECK HAPPENED TO MY MINDMAPS THAT I JUST SPENT 1.5 HOURS CREATING?

Dana Ward
Dana Ward EN Basic Posts: 9 New Here
in Ask the Community

I upgraded to Personal and them came back to my Maps and only the original templates were showing up - not with all the changes I've spent over 1.5 hours creating. Nothing is in trash, I didn't delete them. I have screenshots of the pages with titles of the Mindmaps in my browser history timestamped. I tried the "restore versions" recommendations, but then I get the pop-up Restoring Failed - something went wrong while restoring. Please try again. NOTHING WORKS!!!!!!!!!!!!!

Answers

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 1,223 Community Admin
    edited January 23

    Hi @Dana Ward

    thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail.

    When you contact support, it'd be great to include as much information as possible:

    • include which account (= your email address that is linked to your account) and mind maps (name of the mind or an URL for example) are affected
    • Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
    • Please send any screenshots that you have

  • Dana Ward
    Dana Ward EN Basic Posts: 9 New Here

    I contacted support already but didn't see a way to send photos. I did include my email as well. I will try the "enable access" you mentioned. I haven't heard back yet unfortunately.

  • Dana Ward
    Dana Ward EN Basic Posts: 9 New Here

    They still haven't replied. What a crappy company. I am disputing my paypal charge that I paid to upgrade to hopefully help with restoring my mindmaps

  • Dana Ward
    Dana Ward EN Basic Posts: 9 New Here
    Mindmap that disappeared 1.jpg

    I created this MindMap, then it disappeared from my account and only the template I used to create it is now visible in my account.

  • Dana Ward
    Dana Ward EN Basic Posts: 9 New Here
    Mindmap that disappeared 2.jpg

    This is the other MindMap I created from a template that disappeared, is not in the trash, so I cannot restore it.

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 1,223 Community Admin

    Hi @Dana Ward ,

    I am sorry that you're experiencing this issue, I can understand that this is a very frustrating situation.

    Meister offers different level of support. If you are interested in what level of Support offers, then you can find more information here. Subscribers on the Pro- and Business-Plan receive Priority Support.

    I just checked in the backend system, and can see that no ticket has been submitted by danabooklady@gmail.com. If you reached out to Support then you should also have gotten a confirmation email that you submitted a ticket. If you did not get any confirmation, then I would recommend trying again because it seems like your last ticket submission was not successful. I hope that helps.

  • Dana Ward
    Dana Ward EN Basic Posts: 9 New Here

    I received a notification on the screen/website

  • Dana Ward
    Dana Ward EN Basic Posts: 9 New Here

    And in the chat function/box on their website

  • Dana Ward
    Dana Ward EN Basic Posts: 9 New Here

    This is the confirmation I received in the online chat box on Jan 22nd:

    Thanks! I have passed on your message, and someone from our team will get back to you by e-mail between 24 to 48 hours.

    Danke! Ich habe Ihre Nachricht weitergeleitet, und jemand aus unserem Team wird sich innerhalb von 24 bis 48 Stunden per E-Mail bei Ihnen melden.

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 1,223 Community Admin

    Well, that sounds great then! Maybe the ticket was submitted with a different email address.

  • Dana Ward
    Dana Ward EN Basic Posts: 9 New Here

    But they still haven't responded in days so that doesn't help me at all

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