Payment Not Going Through - what do I do?

Petrolini

Hello, my name is Marcos.

I'm contacting you because i have a payment issue on my account. I paid for the month, but my acess is blocked.

I had this same problem in the past payment, i had to contact support and prove that i paid.

Would it be possible to help me please? The payment is due online, so i'd like to not have to go through that.

I'm waiting for some help.

Miša Hennin

Hi @Petrolini,

We've seen this issue come up from time to time - it's an issue on Apple's side. iOS payments sometimes don't show up in our system.

The issue can usually be solved by you cancelling your iOS subscription and then repurchasing it.

For this month, I have upgraded your account in the backend. You are now on MM Personal until 09.02.2023. However, if the same issue recurs next month, please try the solution shared here 😃.

Best,

Miša

Rooster McNugget

Hi Marcos (@Petrolini)

and welcome to the community! 🖐️

Maybe this LINK will help you out to get the contact you need...

Best, Samuel

SendGroupSMS

I am also facing the same issue, but I don't know how this problem will be solved. Can u guide me how to do it? 

Miša Hennin

Hi @SendGroupSMS and welcome,

Thanks for reaching out - I've just passed your request on to support. They will help you upgrade your account.

For future reference if you're struggling to get access to a plan you've paid for:

1. Cancel your iOS subscription
2. Purchase it again

Best,

Miša