Payment Not Going Through - what do I do?

Petrolini EN Basic Posts: 1 New Here
edited February 2 in Ask the Community

Hello, my name is Marcos.

I'm contacting you because i have a payment issue on my account. I paid for the month, but my acess is blocked.

I had this same problem in the past payment, i had to contact support and prove that i paid.

Would it be possible to help me please? The payment is due online, so i'd like to not have to go through that.

I'm waiting for some help.

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 976 Community Admin
    Answer ✓

    Hi @Petrolini,

    We've seen this issue come up from time to time - it's an issue on Apple's side. iOS payments sometimes don't show up in our system.

    The issue can usually be solved by you cancelling your iOS subscription and then repurchasing it.

    For this month, I have upgraded your account in the backend. You are now on MM Personal until 09.02.2023. However, if the same issue recurs next month, please try the solution shared here 😃.




  • Rooster McNugget
    Rooster McNugget MT Tester, DE Business Posts: 445 Community Leader

    Hi Marcos (@Petrolini)

    and welcome to the community! 🖐️

    Maybe this LINK will help you out to get the contact you need...

    Best, Samuel

    The impossible does not exist! The solution has just not been found yet!

  • SendGroupSMS
    SendGroupSMS EN Basic Posts: 1 New Here

    I am also facing the same issue, but I don't know how this problem will be solved. Can u guide me how to do it? 

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 976 Community Admin

    Hi @SendGroupSMS and welcome,

    Thanks for reaching out - I've just passed your request on to support. They will help you upgrade your account.

    For future reference if you're struggling to get access to a plan you've paid for:

    1. Cancel your iOS subscription
    2. Purchase it again