[RESOLVED] Restore not working properly
I can make a copy of an older version, but I cannot restore the same older version. So I have to create the copy and continue working with it. But that is certainly not the idea of restoration. Is there a solution for this?
Best Answer
-
Hi everybody,
Just to leave an update here - This is a known issue with certain accounts and our developers are working on it. I've forwarded your requests to Support in the meantime.
Thanks for your patience.
Best,
Miša
2
Answers
-
Translation:
I am restoring a previous version, but only a portion of the data is restored and not all the data is returned.
I want to restore to the version of 11:35 on the 9th, but there is no data that should have been stored in that version in the first place.
This is very important data and I want to restore it...!
How can I do this?
My plan is MindMeister Personal!
Original: バージョンの復元をしていますが、一部のみ復元されすべてのデータが戻ってきません。
9日11:35のバージョンに復元したいのですが、そもそもそのバージョンに蓄積されているはずのデータがありません。
とても大事なデータなので、復元したいです…!
どのようにすればよろしいでしょうか?
プランはMindMeister パーソナルです!
0 -
Hey!
Is it possible that your internet connection isn't great? MindMeister depends on good internet so maybe that version of your map didn't save because there wasn't a strong connection? Otherwise my guess is the content should show up in version history even if you can't restore it for some reason.
0 -
Hello!
Can you please restore the mindmap version of 20.12.2022. I lost very important data. Unfortunately, I see only the version from 22.12.2022 (Screenshot in the attachment).
Link to the map: https://www.mindmeister.com//map/2539340054?t=MOYQZ8e3vl
Thank you in advance!
0 -
/
0 -
Sos! I need help! On the other map I can't restore the version
0 -
Hi @SharipovaAF@peton.ru , thanks for reaching out! Since this issue is related to your specific account, I've forwarded it to our support team, who should be in touch with you ASAP!
Best,
Andrew
1 -
Thank you for ask. It's very important
0 -
お返事ありがとうございます!
インターネット接続は良好でした。
また、同じマップで作業している2人が別の通信環境で作業していましたが、そちらも復元できませんでした。
何か復元できるヒントがあれば教えてください。
Thanks for getting back to me!
The internet connection was good.
We also had two people working on the same map with a different communication environment, but we could not restore that one either.
Any tips on what I can restore?
0 -
Hi @shimoda and welcome to the Community,
I'm sorry to hear you're struggling to restore old versions.
Could you make share a screen recording of what's going on so I can understand better and share it with developers if need be?
Could you also let me know which browser and browser version you're using and your operating system?
Best,
Miša
0 -
Помогите мне, я не могу восстановить версию данный карты от 20.12.2022. Получится ли у вас восстановить данную версию. Спасибо
0 -
開発者と共有いただけるとのことありがとうございます。
ただ社内の情報が掲載されたマインドマップなので、ミサさんのみに画面のスクリーンショットをお送りしたいのですが、
何か個別に連絡できる手段はありますか?
0 -
1
Free Online Courses:
Categories
- All Categories
- 11 MeisterNote
- Deutsch
- English
- 33 Roadmap und Feature-Board
- Ankündigungen
- YouTube-Tutorials ansehen
- Erfolgsgeschichten lesen
- MeisterTask Academy
- Vorlagen
- Anwendungsfälle
- Help Center
- 14 Feature Roadmap
- 2 Announcements
- 2 Inspiration Hub
- 41 Ask the Community
- 47 Frag die MeisterTask-Community
- 2K MindMeister Community
- 1.3K MeisterTask
- Ask a Question
- Community auf Deutsch
- 517 MeisterTask - DE
- 110 Community Central