How to contact support for billing issues?

robertbegg
robertbegg EN Basic Posts: 1 New Here
edited January 2023 in Ask the Community

Why is there no method to contact MinMiester reagrding billing issues?

All help links redirect to community or help guides, and never actually allow you to contact anyone.

I have not used the product for over 2 years, and the only option seems to be pay for one more year of no use as minmister does not send an email prior to billing for the next year.

I always prefer to work with the sellers but it appears the only way is to reverse charges via payment service.

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Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,008 Community Admin
    Answer ✓

    Hi @robertbegg - I've just forwarded your request to our support team - they should reach out to you ASAP!

    Best,

    Andrew

Answers

  • Joerg Koper
    Joerg Koper MT Tester, DE Business Posts: 1,486 Community Leader

    Hi @robertbegg and welcome to the community 👋🙂

    this is indeed an issue for the support respectively the Meister team. I'd like to simply get @Miša on board here. I think she is a good contact for you.

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

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