How to contact support for billing issues?

robertbegg
robertbegg EN Basic Posts: 1 New Here
edited January 2023 in Ask the Community

Why is there no method to contact MinMiester reagrding billing issues?

All help links redirect to community or help guides, and never actually allow you to contact anyone.

I have not used the product for over 2 years, and the only option seems to be pay for one more year of no use as minmister does not send an email prior to billing for the next year.

I always prefer to work with the sellers but it appears the only way is to reverse charges via payment service.

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Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,009 Community Admin
    Answer ✓

    Hi @robertbegg - I've just forwarded your request to our support team - they should reach out to you ASAP!

    Best,

    Andrew

Answers

  • Joerg Koper
    Joerg Koper MT Tester, DE Business Posts: 1,492 Community Leader

    Hi @robertbegg and welcome to the community 👋🙂

    this is indeed an issue for the support respectively the Meister team. I'd like to simply get @Miša on board here. I think she is a good contact for you.

    Best, Jörg

    Als Entwickler der Koper-Methodik und Experte für Prozessmanagement führe ich in meiner Agentur u. a. Retreats für Freiberufler, Solopreneure und inhabergeführte Unternehmen durch. Hier tausche ich mich zwischendurch gerne mit euch über die Tools MeisterTask und MeisterNote aus. Weitere Informationen über mich findet Ihr auf agenturkoper.de und LinkedIn.

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