Why have my payment details and projects gone?

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Gabrielle Luz
Gabrielle Luz EN Basic Posts: 1 New Here
edited February 2023 in Ask the Community

Hello,

It has been long time since I try to receive answers from Mindmeister.

I have a paid mindmeister account (Personal), but all payment informations are gone for some months already! I sent emails, but they don't answer.

And worst of all... my projects are gone.

I need support ASAP to resolve this question and have my projects back. Im desperate!

Gabrielle

Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,012 Community Admin
    Answer ✓
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    Hi @Gabrielle Luz , and thanks for the tag, @Andres D'Andrea! Sorry there's been an issue contact support, Gabrielle - I'm reaching out in a DM to get this solved for you ASAP.

    Best,

    Andrew

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