Why have my payment details and projects gone?

Gabrielle Luz
Gabrielle Luz EN Basic Posts: 1 New Here
edited February 2023 in Ask the Community


It has been long time since I try to receive answers from Mindmeister.

I have a paid mindmeister account (Personal), but all payment informations are gone for some months already! I sent emails, but they don't answer.

And worst of all... my projects are gone.

I need support ASAP to resolve this question and have my projects back. Im desperate!


Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, DE Business Posts: 1,015 Community Admin
    Answer ✓

    Hi @Gabrielle Luz , and thanks for the tag, @Andres D'Andrea! Sorry there's been an issue contact support, Gabrielle - I'm reaching out in a DM to get this solved for you ASAP.