Why can't I switch from Personal to Edu Personal without MindMeister crashing?

flymora EN Basic Posts: 4 Beginner
edited February 20 in Ask the Community

Hi! My personal plan expired yesterday. Mindmeister offered me a 50% on the Personal plan, but the Edu version is still cheaper. I'm trying to switch to the Edu version (I have been an Edu customer already, I'm registered with my University email), but every time I try to switch from Personal to Edu Personal and I click to the "buy now" button, it brings me back to the homepage without any error message. I'm trying do it for one month but this is always happening. What can I do? Thanks!

Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 876 Community Admin
    Answer ✓

    Hi @flymora - thanks for reaching out! Sounds like this might be some sort of bug on our end - I've forwarded your request to our account support team, who will be in touch with you via e-mail ASAP.