Why can't I pay to update my version?

[email protected]

Hi Guys

I have problems updating my version to pro.

All my card is with errors in the meister site, I already talked with my bank and all cards is good n working

Did have the contact of support?

Miša Hennin

Hi @[email protected],

I've forwarded your request to support - They should be in touch shortly!

If you're trying to pay via iOS, it's an issue on Apple's side. We've seen this come up from time to time as iOS payments sometimes don't show up in our system.

The issue can usually be solved by you cancelling your iOS subscription and then repurchasing it but don't worry for now - Support will be in touch.

Best,

Miša

Andres D'Andrea

Hello @[email protected] welcome to the community.

Maybe @Andrew Lapidus can help you with this one 👍

Best regards.

Andrés D'Andrea

[email protected]

Tks, I'm trying via browser. 

I still waiting for support .

Andrew Lapidus

Hi @[email protected] - It looks to me like our team reached out to you via e-mail on Friday - please send me a DM if you did not receive a response.