Why can't I pay to update my version?

[email protected] EN Basic Posts: 2 New Here
edited February 24 in Ask the Community

Hi Guys

I have problems updating my version to pro.

All my card is with errors in the meister site, I already talked with my bank and all cards is good n working

Did have the contact of support?

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 976 Community Admin
    Answer ✓

    Hi @[email protected],

    I've forwarded your request to support - They should be in touch shortly!

    If you're trying to pay via iOS, it's an issue on Apple's side. We've seen this come up from time to time as iOS payments sometimes don't show up in our system.

    The issue can usually be solved by you cancelling your iOS subscription and then repurchasing it but don't worry for now - Support will be in touch.