How do I get panning to work on my Surface tablet?

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Timothy Jay Garland
Timothy Jay Garland EN Basic Posts: 9 Beginner
edited March 2023 in Ask the Community

When I use my laptop, I can click on the background with me left mouse button and hold and move the mindmap around (panning)..

When I do this with my Surface tablet (press with the pen and hold), I don't have the ability to move the mindmap around which makes it hard to use when working on my Surface tablet.

How can I get this panning ability to work on my Surface tablet please?

Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,009 Community Admin
    Answer ✓
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    Hi @tjgarland, thanks for reaching out!

    Are you using MindMeister via web browser on your tablet? Or are you using the app? This could help us get to the bottom of this issue.

    Looking forward to your response!

    Best,

    Andrew

Answers

  • Timothy Jay Garland
    Timothy Jay Garland EN Basic Posts: 9 Beginner
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    I'm using MM via a browser (EDGE). I didn't realise there was an app for MM. Found the app, though it won't instal on my Surface tablet.

    I can get panning to work on my EDGE browser on my laptop.

  • Timothy Jay Garland
    Timothy Jay Garland EN Basic Posts: 9 Beginner
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    I'm still unable to pan on my Surface tablet in a browser. I can easily pan while using MM in a browser of my laptop. Any ideas as to how to get this to work?

  • Timothy Jay Garland
    Timothy Jay Garland EN Basic Posts: 9 Beginner
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    I'm travelling interstate for business and ideally want to take my lighter tablet rather than my heavier laptop. I'm travelling on 30th Apr 2024 so I'd like an answer before that date and have my tablet problem resolved.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,423 Community Admin
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    Hi!

    I've just passed this info onto our devs. It seems several people have reported the same. I'll try and find out whether we have any work arounds.

    Best,

    Miša