How do I get panning to work on my Surface tablet?

Timothy Jay Garland

When I use my laptop, I can click on the background with me left mouse button and hold and move the mindmap around (panning)..

When I do this with my Surface tablet (press with the pen and hold), I don't have the ability to move the mindmap around which makes it hard to use when working on my Surface tablet.

How can I get this panning ability to work on my Surface tablet please?

Andrew Lapidus

Hi @tjgarland, thanks for reaching out!

Are you using MindMeister via web browser on your tablet? Or are you using the app? This could help us get to the bottom of this issue.

Looking forward to your response!

Best,

Andrew

Timothy Jay Garland

I'm using MM via a browser (EDGE). I didn't realise there was an app for MM. Found the app, though it won't instal on my Surface tablet.

I can get panning to work on my EDGE browser on my laptop.

Timothy Jay Garland

I'm still unable to pan on my Surface tablet in a browser. I can easily pan while using MM in a browser of my laptop. Any ideas as to how to get this to work?

Timothy Jay Garland

I'm travelling interstate for business and ideally want to take my lighter tablet rather than my heavier laptop. I'm travelling on 30th Apr 2024 so I'd like an answer before that date and have my tablet problem resolved.

Miša Hennin

Hi!

I've just passed this info onto our devs. It seems several people have reported the same. I'll try and find out whether we have any work arounds.

Best,

Miša

Timothy Jay Garland

Hi Misa,

Have you found out anything yet? On my Surface tablet, both in Edge and Chrome, I can't pan with one finger and I can't pan with two fingers.

I find this lack of functionality frustrating as when I travel for work, I only take my tablet and the work I need to do on the mindmaps needs a tablet as a minimum - using a phone isn't enough for my complex mindmaps.

Can you please get this rectified as a priority. I can image several business people choosing other platforms when they experience this problem. I'm asking myself should I search for another mindmap platform as Mindmeister doesn't meet my current needs and appears unresponsive in addressing them.