Home Page Not Loading – White Screen Issue (Possible Bug)

Djonatas Luersen
Djonatas Luersen EN Basic Posts: 2 Beginner
edited April 14 in Ask the Community

Hi team,

I’m experiencing a persistent issue when accessing the MindMeister homepage – the screen remains completely white and nothing loads.

🔍 Problem:

  • When I go to mindmeister.com, the page loads blank.
  • However, I can access specific mind maps via saved links in my bookmarks.

✅ What I’ve tried so far:

  • Cleared browser cache and cookies
  • Disabled extensions
  • Tried incognito mode
  • Used multiple browsers (Chrome, Edge)
  • Restarted router and PC
  • Tested on different internet connections
  • Checked for errors in developer console (see below)

⚠️ Console Errors:

GET https://gw.meisterlabs.com/sub/sdk-BiTfrmiDP4h3GCSR net::ERR_HTTP2_PROTOCOL_ERRORGET graphql:1 504 (Gateway Timeout)💻 System Information:

  • OS: macOS
  • Browser: Google Chrome Version 122.0.6261.129 (64-bit)
  • Extensions: Temporarily disabled for testing
  • Internet speed: Stable connection (tested)

This seems like a possible backend issue or compatibility problem. I’d really appreciate your support in identifying and solving it. Thank you!

Comments

  • PAULO HENRIQUE AZEVEDO
    PAULO HENRIQUE AZEVEDO EN Basic Posts: 4 Beginner

    What a relief to read this! I thought it was just with my account! I tried everything you said here too!

    Did you manage to solve it somehow?

  • 山根 尚
    山根 尚 EN Basic Posts: 3 Beginner 

    Thank you.It's still not solved.
  • Cornelia Patscheider_is_OOO
    Cornelia Patscheider_is_OOO Admin, Moderator, MeisterLobster, EN Business Posts: 1,316 Community Admin
    edited April 14

    Hi @Djonatas Luersen ,

    I am very sorry that you are facing this issue. MindMeister has recently rolled out a new Homepage, and it seems like it is not working as intended for you! I can understand how frustrating this is. I am glad you can still reach your existing mind maps.

    I forwarded your issue to the Meister Support, thank you for providing excellent details in your message above. The Meister Support can look further into the issue and investigate any bugs. They will get in touch with you via Email.

    If anyone else is having similar issues, then I would recommend please also reach out to the Meister Support. You can see a quick How-to-guide here. I would highly recommend including the following details: Description of the problem, screenshot/video of the issue (with the developer console open), name/Url of affected mind maps

    I hope this helps.

  • Djonatas Luersen
    Djonatas Luersen EN Basic Posts: 2 Beginner
    edited April 15

    https://community.meister.co/discussion/comment/12463#Comment_12463

    Not bro… unfortunately not

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