Hi @zheng Ji,

Please clear the cache and cookies in your browser, try another browser or open your account in incognito/private mode to see if the behavior changes. 
 
If this doesn´t help, please provide me with the following details to investigate the issue further:

• Is this behavior occurring in the web app, desktop app, or mobile app?
• How long have you been experiencing this behavior? Has anything in particular happened during that time?
• What operating system and browser versions do you use?

In addition, could you grant us support access to your account? To do this: head over to your policies section in your accounts area (follow this link) to access this section directly and grant our team Support Access.

Best,

Miša