Hi @VCA-Admin - just checked on my side and it seemed to work: both the "e-mail to task" feature and the "Send E-Mail" automation seem to be working on my side. Just to make sure I understand your workflow, is this what you're using?:

1. A user sends an e-mail to the to address associated with a column in your project, causing a task to be created.
2. There is a "Send E-Mail" automation on the column in question, which triggers an e-mail to be sent to a specific address.

Sounds like step 1 is working (i.e. a task is created), but step 2 isn't (no e-mail is sent to you or the support person). Is that correct?

Thanks for the update @VCA-Admin, and sorry for the headach! Hm… I checked internally and we're not aware of any active bugs concerning this automation. It seems to be working on my end — as a last troubleshooting possibility, could you see if it works to send auto e-mails to other addresses (e.g. your personal e-mail address)? This can help us see if something has changed with the security settings on the receivers' e-mail domain. Let me know if e-mails to all other e-mail address aren'T working either — then I will get our engineering team involved in this investigation.

Best,

Andrew